Communication: Your Key to Success (St Training Solutions by Shirley Taylor

By Shirley Taylor

Development in telecommunications has significantly replaced the way in which that individuals speak, fairly in a certified skill. The onslaught of email, textual content or even immediate messaging has given humans different capacity with which to speak with each other, yet in doing, the artwork of non-public, verbal and face-to-face verbal exchange is being misplaced, leading to miscommunication and damaged own relationships.

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Extra resources for Communication: Your Key to Success (St Training Solutions Success Skills Series)

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WHY IS COMMUNICATION IMPORTANT? 7 • Global communication. More and more businesses are now multinational, working on a global scale across national and international boundaries. Today’s workforce includes increasing numbers of people from different ethnic backgrounds, either within the same office or working together between regions. If you are to communicate effectively in this environment, you must understand other people’s backgrounds, beliefs and characters. • The information age. With a vast increase in the amount of information in the business world, you must be able to make quick, effective decisions based on the information you receive.

You can’t get your work done if people avoid you, can you? Consider these three C’s, and whether or not they apply to you. Also, if there are people at work with whom you don’t enjoy communicating, check if it’s because they lack one of these characteristics, or more. Credibility Your credibility is the extent to which others believe what you tell them. Your success at work will very often depend on convincing people of your point of view. You need credibility for this, and the route to credibility is not only paved with knowledge and experience but also with relationships.

Am I honest ? Consistency Consistency and credibility go hand in hand. People tend to trust others who act in a consistent manner, and will avoid joining forces with those who don’t follow their intentions with actions. If a staff member offers an idea in a meeting and you are welcoming, then the next day they speak up and you respond harshly, you’ll be seen as unpredictable and your staff won’t know if participating in meetings is safe or not. An element of consistency is fairness. People who treat some colleagues in a very different way from others — for example being open to the ideas of favoured staff in meetings but not to everyone’s ideas — are difficult to respect.

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